Attendance & Cancelation Policies for Vineyard Dental Sunbury

1. Confirming Your Appointment

Your Appointment Time Is Reserved Exclusively For You:

One of the ways that we achieve our goals is by efficient use of appointment time and staff. We exist to personally care for our patients, and keeping to schedule is the only way we can continue to offer our quality service to all our patients.

You Must Confirm Your Appointment:

At Vineyard Dental, your appointment time is reserved exclusively for you to ensure time and resources are allocated to provide the best possible care. Appointments are in high demand, and your advance notice in the event of your inability to attend allows us to schedule a patient who may be in urgent need of care in your place.

We will aim to send you an SMS requesting your confirmation 2 days prior, Please read the text to confirm the date and time, then please respond confirming your attendance by replying to the SMS or by calling the clinic.

SMS and phone reminders are a courtesy only and are not to be relied upon for appointment confirmation.

If attempts to confirm your appointment have been unsuccessful and you do not confirm your scheduled appointment, we may remove it in the event that emergency or urgent care is required by another person. A booking deposit may be required to secure future visits if you have scheduled an appointment but it has needed to be removed because it was not confirmed or attended

2. Cancellation and Missed Appointment Fees

How to Cancel Your Appointment

If you need to cancel your appointment, please call the clinic reception on 9740 2048 during our usual business hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Cancelling and/or Missed Appointment Fees

Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we are unable to offer care to other patients due to holding your appointment, missing an appointment, rescheduling or cancelling appointments with less than 48 hours notice may result in a cancellation charge, and you may be required to pre-pay a deposit fee towards securing any future booking.

3. Booking Deposit

We reserve the right to require a deposit to secure your booking for any scheduled appointment. The appointment time will be reserved exclusively for you and will no longer be made available to other patients. This deposit is a credit towards your account and will be applied at the time of your treatment. The following deposit policies apply:

Appointment deposits are required for the following treatment

Zoom Whitening Services

For all in-chair zoom whitening services, a 50% deposit is required at the time of booking.

Crown Preparation

For all Crown’s a deposit of $200 is required at the time of booking.

Multiple Fillings Appointment longer than 1 hour

A $200 deposit is required at time of booking

Appointments greater than 90 minutes.

In situations where appointments extend beyond 90 minutes, the deposit amount will be advised and is dependent on the length of the appointment and the complexity of your treatment plan.

In instances where there has been a recorded failure to confirm appointments that you have scheduled, cancellations made with less than 48 hours’ notice, or failure to attend a scheduled appointment, we reserve the right to implement the following policy:

A minimum deposit of 50% of the estimated total fee for the appointment being scheduled may be required.

Cancelling an appointment where a deposit has been paid.

Should you need or decide to cancel your appointment or experience an unforeseen event that would not permit attendance, the following policy will be applied:

If cancellation occurs up to 48 hours (2 business days) before the appointment, 100% of the deposit will be refunded or transferred as a deposit towards another booking*.

*We reserve the right to deduct from the refunded amount any costs incurred for treatment that has not been paid for, or lab fees incurred to date. An itemised invoice will be made available in such an instance.